On-Call Tasting Room Host

Star Staffing is seeking a polished, personable, and sales-minded Tasting Room Host to support a premium, family-owned winery in Napa Valley.

Position: On-Call Tasting Room Host
Location: Napa, CA
Schedule: On-call; weekend availability required, with additional shifts available based on business needs
Notice: At least 48 hours' advance notice for scheduled shifts
Pay Rate: $28/hr 
 

This is a guest-facing hospitality position for someone who enjoys creating memorable wine experiences while confidently connecting with guests. The ideal candidate is warm, professional, organized, and comfortable balancing exceptional hospitality with wine sales and wine club membership goals.

What You’ll Do

• Welcome and host guests while creating a warm, personalized tasting experience

• Present the brand story with enthusiasm, professionalism, and authenticity

• Build genuine connections with guests while identifying opportunities to drive wine sales and wine club memberships

• Review reservation notes in advance to anticipate guest needs and personalize each visit

• Achieve or exceed established wine sales and wine club membership goals

• Accurately enter and update guest information in the CRM, including names, email addresses, phone numbers, and dates of birth

• Provide reception support as needed, including greeting and checking in guests

• Answer phones, respond to email inquiries, and assist with the reservation calendar during busy periods or coverage gaps

• Maintain a polished, organized, and guest-ready tasting room

What We’re Looking For

• 21 years of age or older

• Minimum 2 years of reception, hospitality, or guest-facing service experience

• Luxury hospitality or winery/tasting room experience preferred

• Wine knowledge or a genuine interest in learning about wine

• Experience with reservation, CRM, or POS systems preferred; Tock and Commerce7 experience is a plus

• Strong verbal and written communication skills

• Professional phone and email etiquette

• Warm, confident, and engaging personality

• Strong sales and relationship-building skills

• Excellent organization, multitasking, and problem-solving abilities

• Ability to stand and walk for 6+ hours during a shift

• Ability to regularly lift up to 45 lbs

• Weekend availability required

• Comfortable working an on-call schedule with at least 48 hours' advance notice

The Right Candidate

You’re the kind of person who can make guests feel genuinely welcomed while creating an experience that keeps them connected to the brand long after they leave. You enjoy talking about wine, asking thoughtful questions, and recognizing opportunities to turn a great tasting into a wine purchase or club membership.

You bring a polished and professional presence without being overly formal. You’re organized, attentive to detail, and able to manage multiple priorities while maintaining exceptional guest service.

You understand that great wine hospitality is about more than pouring wine—it’s about telling the story, building relationships, anticipating guest needs, and creating an experience worth remembering.