Position Summary

We are seeking an experienced Site Manager with a background in Property Management and Human Services and/or Social Services. This role requires strong communication and close collaboration with the on-site service provider (WCCS).

The ideal candidate has experience working in Affordable Housing, preferably Permanent Supportive Housing (PSH).

Schedule:8:30AM-5:00pm
Monday - Friday
Pay- $25+ DOE

Key Responsibilities

The Site Manager is responsible for the overall day-to-day operations of the property, including but not limited to:

Property & Operations Management

• Oversee building operations, resident relations, customer service, and property appearance

• Conduct property walks at least twice daily (rotating with Lead Desk Clerk)

• Ensure vacant units are secured, turned over promptly, and ready for occupancy

• Coordinate maintenance priorities and supervise on-site maintenance staff

• Monitor vendor performance and timeliness

Leasing & Compliance

• Review applications, determine eligibility, and maintain the waitlist

• Show units and implement strategies to reduce vacancy loss

• Process move-ins, leases, and related paperwork in accordance with program guidelines

• Ensure compliance with TCAC, CHFA, HUD, Homekey, NPLH, and Fair Housing regulations

• Complete annual recertifications (if applicable) and required compliance reports

Financial & Administrative Duties

• Collect rent and security deposits and submit to Accounting

• Assist with preparation of the annual property budget in collaboration with the Regional Manager

• Maintain accurate tenant files and incident documentation

• Submit weekly, monthly, quarterly, and regulatory reports on time

Collaboration & Resident Support

• Work closely with WCCS and other partner agencies to support housing stability

• Attend regular coordination meetings with service providers

• Investigate and resolve resident complaints promptly and professionally

• Collaborate with Resident Services to promote long-term housing retention

Preferred Qualifications

• Minimum 2 years of supervisory experience

• 2+ years of Affordable Housing experience (Tax Credit and PSH strongly preferred)

• Knowledge of general ledgers and budgeting

• Strong understanding of Fair Housing laws and local housing regulations

• Proficient in Microsoft Office; Yardi Voyager experience preferred

• Bilingual English/Spanish a plus

• Excellent customer service, communication, and problem-solving skills

• Ability to balance empathy with consistent enforcement of policies and lease agreements
  
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