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Operations Manager

Sacramento, CA 95825

Industry : HR Job Number: 37852

Job Description

About Star Staffing:
A women-powered workforce solutions and staffing company serving Northern California with offices in Santa Rosa, Petaluma, Napa, Fairfield, Sacramento, Lodi, Hayward, and Modesto. We offer local expertise and service and provide a wide range of positions and industries.

The Branch Operations Manager is responsible for all Branch Operations including team/staff development, recruitment, job order fulfillment, client management and the overall development and maintenance of branch by achieving profit results consistent with predetermined expectations.

Responsibilities
Leadership:

  • In conjunction with corporate recruiting, identify internal talent participate in pre-employment process.
  • Own onboarding, training, and development of all branch employees
  • Supervise the daily activities of the Recruiting team members to ensure recruiting metrics are being achieved on a daily, weekly, and monthly basis
  • Conduct Monthly 1:1 Management check-ins with each team member to identify personal and professional goals are tied directly into the Company goals

Branch Recruitment Responsibilities:

  • Ensures branch and staff compliance with applicable federal and state laws and regulations and institutional policies and procedures, including but not limited to those related to candidate placement
  • Lead branch development and execution of sourcing strategies to increase applicant flow and Identify quality candidates and maintain a high level of placements of into open roles/assignments
  • Lead staff in managing full cycle recruiting process ensuring a smooth and positive candidate experience
  • Build a pipeline of top candidates through various sourcing techniques, such as resume databases, career page, social media, job boards, referrals, etc.
  • Ensure that staff is Managing and coordinating all communication with candidates throughout the recruitment, selection and pre-employment screening and onboarding process
  • Utilize and ensure staff is utilizing Applicant Tracking System to ensure accuracy of candidate data (e.g., personal data, discovery/interview notes, placements, etc.)
  • Facilitate management onboarding process for candidates: applications, skills assessments, New Hire Paperwork, eVerify, reference and background checks
  • Lead team to appropriately prepare candidates for job placement readiness and continued future employment through relationship building beyond initial placement

Sales & Client Management:

  • Create a business plan to generate new clients to contribute to the Branches growth and profitability
  • Conduct sales activity and documents in system daily and weekly
  • Partner with Marketing team and President to develop plan that supports strategic initiatives
  • Ensure profitability of new clients
  • Ensure billing goals for sales and branch profitability are met and exceeded
  • Implement and manage client development activities within the office, including face-to-face client contact with both existing and inactive clients
  • Identifies developing relationships with clients and secures new and existing accounts by providing WOW experience to exceed expectations when placing candidates against job orders and continued service

Safety:

  • Manage and assist with Workers Compensation claims as directed by the Safety Manager
  • Ensure all safety programs are executed, promoted, monitored and in compliance with Company standards
  • Performs safety walk-throughs and inspections with clients and conducts observations
  • Completes required monthly trainings including but not limited to Safety and other industry related trainings

Other Responsibilities:

  • Consistently attends Job Fairs, Chamber, and other networking events to generate additional leads and referrals
  • Keeps up on latest industry trends, best practices, and shares insights
  • Demonstrate the company's core values, operating principles, and service differentiators
  • Other Ad Hoc duties as assigned when defined by the business

Qualifications

  • Prior Staffing Industry experience REQUIRED
  • Bilingual/Spanish a HUGE PLUS
  • Experience as a Recruiter or previous experience in a similar HR role
  • Experience managing and leading teams
  • Experience working in a metrics driven environment
  • Bachelor's degree Preferred
  • Must have experience with building and utilizing a variety of sourcing/recruiting plans and tools, including proactive phone and Internet research
  • Knowledge of various candidate evaluation techniques, including group interviews as well as ability to handle various open positions simultaneously
  • Strong presentation and public speaking skills
  • Amazing time management skills and ability to multi-task and prioritize workflow
  • Ability to handle sensitive and confidential information appropriately
  • Proficient knowledge of California labor laws
  • Commitment to excellence and high standards
  • Excellent written and oral communication
  • Strong organizational skills with high attention to detail
  • Proficient with Microsoft Office suite
  • Experience with Applicant Tracking systems (ATSs)
  • Customer Service driven
  • Prior account management experience
  • Ability to travel locally, clean DMV and proof of insurance required
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