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Onsite Staffing Representative

Santa Rosa, CA 95403

Industry : HR Job Number: 37271

Job Description

Compensation: $53K to $60K annually

The Onsite Representative is responsible for the execution of unparalleled customer service, quick time-to-fill, and 95% fill rate. This position will be responsible for handling employee and customer success, building a steady pipeline of ready-to-work employees and contributing to continuous business growth.


  • Enter job orders into ATS (Applicant Tracking Systems) and initiate recruitment for new roles paying close attention to high-priority situations for clients.
  • Maintain a library of detailed descriptions for each position and department.
  • Maintain candidate pipeline and increase active candidates in database.
  • Interview prospective candidates and educate candidates on Star’s process.
  • Utilize job boards, posting jobs on Indeed, Zip, Cal Jobs, Facebook, and other job boards.
  • Update, input and maintain accurate documentation, tracking and status of candidate records in the applicant tracking system and utilize ATS to find best available candidates.
  • Partner with applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.
  • Promote Star programs including referral incentive programs to current and prospective employees.
  • Conduct full life cycle recruiting and complete the entire screening process including eVerify, reference checks, processing background checks and drug screens, and any additional testing.
  • Source, schedule, screen, and interview applicants to ensure they meet Star Staffing standards as well as ensuring they meet criteria for placement based on required skillset, certifications, etc.
  • Prepare candidates for job placement readiness and continued future employment through relationship building beyond initial placement.
  • Conduct regular quality calls with placed employees to ensure job meets satisfaction.
  • Comply with applicable federal and state laws and regulations and institutional policies and procedures, including those related to candidate placement.
  • Meet and exceed job placement objectives/metrics as established.


  • Review daily timekeeping report for each employee on each shift
  • Review report for discrepancies, tardiness, or absences, document occurrence in ATS
  • Contact employee to follow up on any discrepancies, tardiness, or absences. Complete a missed-punch form with corrections and employee/supervisor approval
  • Upon approval make necessary changes in timekeeping system before the close of payroll every week.

Account Management

  • Daily check-ins with supervisors and contacts on new orders, forecasting, and updates.
  • Work with supervisors and client contacts to grow accounts and develop relationships with new departments in partnership with your manager.
  • Reduce turnover through regular communication and engagement tactics such as consistent quality checks, stay interviews, and on-the-floor checks.
  • Complete first day arrival confirmations by checking in employees and getting them started with orientation.
  • Regular check-ins with employees including at the end of their shift to get a recap of their day and how things went. 
  • Compile data for Quarterly Business Reviews every quarter and be part of the meeting with your manager. Manager will present.
  • Provide stellar and timely service including end of the day recap on all open orders.
  • Ensure all orders are filled on time with qualified candidates that are in good standing with Star.
  • Ensure that all placed candidates have the appropriate client specific screening and thoroughly understand their role and expectations.
  • Complete and provide all reporting according to client (daily, weekly, and monthly).
  • Coach employees on performance, give counseling when needed and recognize employees for a job well done.
  • Communicate employee challenges to the client, advocate for employees when needed.
  • Work with Supervisors to select a “Star of the Month” who will receive a cash incentive and be recognized by Star with a certificate and goodies.

Safety & Worker’s Compensation

  • Perform Safety Observation Walkthroughs weekly and document in ATS.
  • Document all details of all injuries, incidents, or near misses.
  • Report all injuries to Safety Manager within 1 hour of employee or client reporting.
  • Participate in Safety Meetings


  • Excellent written/oral communication skills
  • Proven record of accomplishment of building strong business partnerships
  • Possesses ability to work independently with minimal supervision
  • Solid organizational skills and a multitasker extraordinaire
  • Possesses a sense of urgency
  • Moderate user of Excel
  • Prior recruiting experience extremely helpful
  • Prior experience in a sales environment with a proven record of accomplishment of meeting/exceeding goals preferred


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