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Onsite Staffing Manager

Sacramento, CA 95825

Industry : HR Job Number: 36641

Job Description

3 reasons why this company is for you:

  • Voted Best Places to Work 9 years in a row- join a firm that cares about your growth!
  • North Bay Biz - Top 500 North Bay Companies
  • Voted 3-yesars in a row by Forbes as Best Temporary Staffing Firm in America

The Onsite Manager will be responsible for employee and customer success, reducing turnover and improving employee engagement, and contributing to continuous business growth.

Client Success

  • Daily check-ins with supervisors and contacts on new orders, forecasting, and updates
  • Work with supervisors and client contacts to grow account and develop relationships with new departments in partnership with your manager
  • Compile data for Quarterly Business Reviews every quarter and be part of meeting with your manager (Manager will present)
  • Provide stellar and timely service including end of the day recap on all open orders
  • Ensure all orders are filled on time with qualified candidates that are in good standing with Star
  • Ensure that all placed candidates have the appropriate client specific screening, and thoroughly understand their role and expectations
  • Complete and provide all reporting according to client (daily, weekly, and monthly)
  • Communicate employee challenges to the client, advocate for employees when needed
  • Work with Supervisors to select a “Star of the Month” who will be recognized by Star with a certificate

Employee Success

  • Promote Star programs including referral incentive program to current and prospective employees
  • Arrange and plan weekly orientations
  • Review employee orientation – TBD whether this is client responsibility or ours
  • Create a profile for each employee prior to the employee's start date in client technology tool
  • Send reminders to employees the day before they start and 2 hours before the start time, ensuring employees arrive on time for orientation
  • Complete first day arrival confirmations by checking in employees and getting them started with orientation.
  • Regular check-ins with employees including at the end of their shift to get a recap of their day and how things went
  • Reduce turnover through regular communication and engagement tactics such as consistent quality checks, stay interviews, and on-the-floor checks
  • Coach employees on performance, give counseling when needed and recognize employees for a job well done


  • Review daily timekeeping report for each employee on each shift
  • Review report for discrepancies, tardiness, or absences
  • Contact employee to follow up on any discrepancies, tardiness, or absences. Complete a missed punch form with corrections and employee/supervisor approval
  • Upon approval make necessary changes in timekeeping system before the close of payroll every week.

Safety & Worker’s Compensation Responsibilities

  • Perform Safety Observation Walkthroughs
  • Perform regular safety walks with supervisor
  • Coach and counsel employees on unsafe or otherwise problematic activities
  • Document all details of all injuries, incidents, or near misses
  • Report all injuries to Safety Manager within 1 hour of employee or client reporting
  • Participate in Safety Meetings

Other Responsibilities

  • Attend networking events to promote Star Staffing and aid in assisting new candidates
  • Keep up on latest industry trends, best practices and share insights
  • Complete required monthly training including but not limited to Safety and other industry related training
  • Exhibit critical thinking and independent decision-making skills


  • 3+ years’ employee relations and account management experience
  • Commitment to excellence and high standards
  • Excellent written/oral communication skills
  • Proven track record of building strong business partnerships
  • Possesses ability to work independently with minimal supervision
  • Ability to problem solve and think outside the box
  • Solid organizational skills and a multitasker extraordinaire
  • Possesses a sense of urgency
  • Moderate user of Excel
  • Bilingual – Not Required but a HUGE PLUS
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