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Onsite Manager

Santa Rosa, CA 95403

Industry : HR Job Number: 38389

Job Description

Compensation: $58,240 - $62,400

The Onsite Manager will be responsible for customer success through recruitment and placement, reducing turnover and improving employee engagement.

Account Management
  • Weekly meetings with supervisors and contacts on new orders, forecasting, and increase business development
  • Collaborate with hiring managers to determine staffing needs, and partner with internal staff to manage and fill open positions with highly qualified candidates, maintaining strong relationships and communicating changes in needs and requirements
  • Respond to requests, inquiries, and concerns promptly and graciously, with a client-centered mentality and appropriate discretion
  • Communicate issues or client process changes to senior management as needed
  • Compile and present data for Quarterly Business Reviews every quarter
  • Ensure all orders are filled on time with qualified candidates that are in good standing with Star, and we exceed client metrics
  • Weekly and monthly management reporting including turnover analysis, exit surveys, and more
  • Take corrective action and lead team in successful direction with solutions
  • Complete and provide all reporting according to client (daily, weekly, and monthly)
  • Coach employees on performance, give counseling when needed and recognize employees for a job well done.
  • Communicate employee challenges to the client, advocate for employees when needed
  • Work with Supervisors to select a “Star of the Month” who will receive a cash incentive and be recognized by Star with a certificate and goodie
  • Enter job orders into ATS (Applicant Tracking Systems) and initiate recruitment for new roles paying close attention to high-priority situations for clients
  • Maintain a library of detailed descriptions for each position and department
  • Maintain candidate pipeline and increase active candidates in database
  • Interview prospective candidates and educate candidates on Star’s process
  • Utilize job boards, posting jobs on Indeed, Zip, Caljobs, Facebook, and other job boards
  • Update, input and maintain accurate documentation, tracking and status of candidate records in the applicant tracking system and utilize ATS to find best available candidates
  • Partner with applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport
  • Promote Star programs including referral incentive programs to current and prospective employees
  • Conduct full life cycle recruiting and complete the entire screening process including eVerify, reference checks, processing background checks and drug screens, and any additional testing
  • Source, schedule, screen, and interview applicants to ensure they meet Star Staffing standards as well as ensuring they meet criteria for placement based on required skillset, certifications, etc.
  • Prepare candidates for job placement readiness and continued future employment through relationship building beyond initial placement
  • Conduct regular quality calls with placed employees to ensure job meets satisfaction
  • Comply with applicable federal and state laws and regulations and institutional policies and procedures, including those related to candidate placement
  • Meet and exceed job placement objectives/metrics as established
  • Review daily timekeeping report for each employee on each shift
  • Review report for discrepancies, tardiness, or absences, document occurrence in ATS
  • Contact employee to follow up on any discrepancies, tardiness, or absences. Complete a missed-punch form with corrections and employee/supervisor approval
  • Upon approval make necessary changes in timekeeping system before the close of payroll every week
Safety & Worker’s Compensation
  • Perform Safety Observation Walkthroughs weekly and document in ATS
  • Document all details of all injuries, incidents, or near misses
  • Report all injuries to Safety Manager within 1 hour of employee or client reporting
  • Participate in Safety Meetings
  • 3+ years in similar position or customer service and account management experience
  • 3 years leading and managing a team over 3 employees
  • Experience with staffing, recruiting, or similar preferred
  • Excellent written/oral communication skills
  • Excellent problem solving, critical thinking, and organizational skills
  • Familiarity with labor and employment laws is preferred
  • Moderate user of Excel
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