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Key Responsibilities

• Greet guests in a friendly and professional manner
• Manage check-ins and check-outs efficiently
• Respond promptly to guest inquiries, concerns, and requests
• Deliver a positive guest experience and resolve issues as they arise

• Process reservations, payments, and cancellations
• Maintain accurate guest records and room inventory
• Complete and review front desk paperwork and reports

• Maintain a clean, organized, and welcoming front desk and lobby area
• Assist with light housekeeping tasks as needed (e.g., folding laundry)

• Follow all hotel policies and procedures for guest identification
• Ensure the safety and security of guests and property

• Coordinate with housekeeping and maintenance to ensure room readiness
• Communicate effectively with team members across departments

Qualifications

• Strong customer service and interpersonal skills
• Comfortable using computers and basic software (experience with hotel systems is a plus)
• Detail-oriented with strong organizational skills
• Ability to work independently and manage multiple tasks
• Reliable and punctual with a strong work ethic

Schedule & Work Environment

• Flexible availability required, including evenings, weekends, and occasional overnight shifts
• Fast-paced, extended-stay hotel environment focused on efficiency and cleanliness