Customer Service Representative

Santa Rosa, CA 95403

Industry : Light Industrial Job Number: 29167 Pay Rate: 16.00

Customer Service Representative

Santa Rosa, CA

Pay: $16.00

 

Our client is seeking a Customer Service Representative, looking for the very best quality, attention-to-detail is must, and this Customer Service position is to support the Customer Service and Sales departments. As a Customer Service Representative you will be responsible for responding to customer requests, inquiries and questions via phone and e-mail.

Schedule: Monday – Friday 8:00am-5:00pm

Bilingual (French, Italian, Spanish or German) preferred, but has to speak clear English as well to communicate with customers over the phone.

You’re good at:

  • Attention to detail

  • Fast and accurate data entry

  • Responds to customer requests and questions regarding service, products and account information.

  • Responds to customers via phone, fax, mail, and email in a timely and courteous manner.

  • Analyzes and rectifies customer concerns using established procedures and medical device regulations.

  • Provides appropriate technical and/or product-related information.

  • Effectively communicates customer issues and concerns to all applicable internal staff members.

  • Documents all contacts, actions, and responses in customer database.

  • Organizes and maintains file system; files correspondence and other records.

  • Maintains working knowledge of products and/or services.

  • Prepares reports and correspondence as needed.

Qualifications:

  • Minimum High School Diploma or GED degree. Bachelor’s degree preferred.

  • Minimum 3 years of related experience

  • Experience in regulated industry preferred

 

 

While you may work for our client, Star Staffing will be your employer. Why is that important?

  • You can have direct deposit or pay cards.

  • You have access to benefits: medical, dental, and vision day one.

  • You have a dedicated recruiter that cares about your success.

  • You have access to dozens of jobs by applying to just one company.

  • We are fun to work with! Some weeks we pass out t-shirts, and some weeks, we give out ice-cream, pizza, and more. You’re in for some fun treats!

    For immediate consideration please send resume to
    aimee@starhr.com or call 707-575-5005

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