Customer Service Representative

Are you a customer-focused professional who enjoys helping people and thrives in a fast-paced environment? We're looking for a reliable and detail-oriented Customer Service Representative to join our team. This role is ideal for someone who enjoys solving problems, communicating with customers, and supporting a busy sales team.

What You'll Do

As a Customer Service Representative, you'll be the first point of contact for customers, providing exceptional service while supporting daily sales operations. Your responsibilities will include:

• Answer inbound customer calls and make outbound follow-up calls as needed.
• Direct calls to the appropriate departments, process customer orders, and assist with questions or concerns.
• Professionally handle customer complaints and work toward timely resolutions.
• Answer the 800-order desk phone line and process customer orders accurately.
• Provide administrative and customer service support to Northern California Sales Representatives.
• Research and resolve customer and sales representative inquiries in a timely manner.
• Monitor the ERP system and accurately batch sales orders.
• Maintain order accuracy and ensure customer requests are processed efficiently.
• Respond to customer and internal emails with professionalism and excellent email etiquette.
• Collaborate with internal departments to ensure a positive customer experience.

What We're Looking For

• Previous customer service experience in a fast-paced office environment.
• Excellent verbal and written communication skills.
• Professional phone presence and strong email etiquette.
• Experience handling inbound and outbound customer calls.
• Basic to intermediate Microsoft Excel skills (advanced knowledge not required).
• Accurate 10-key data entry skills.
• Proficiency with Microsoft Word and Outlook.
• Strong organizational, multitasking, and problem-solving abilities.
• Reliable, dependable, and able to work independently while contributing to a team.
• A positive attitude and commitment to providing outstanding customer service.

Why You'll Love This Opportunity

• Competitive pay of up to $25.00 per hour.
• Collaborative and supportive team environment.
• Opportunity to make a direct impact on customer satisfaction and sales support.
• Monday through Friday - 8:30am to 5:00pm schedule, all onsite with a fun team!