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Customer Service Representative

Santa Rosa, CA 95403

Industry : Administrative Job Number: 36784 Pay Rate: 19.00

Job Description


Customer Service Representative
Santa Rosa, CA

Join our team in providing above and beyond customer service in a fun and exciting environment. This company is an FBO that provides exceptional flight support, maintenance, detailing, and travel services to private aircraft and airlines in the Sonoma County area.  Our team works together to provide a great customer experience while conducting safe and efficient operations.

Job Description

This position is responsible for responding to all the customers’ needs. Daily duties include conveying requests to line personnel, point of sale transactions, handling incoming calls and radio transmissions, creating cash receipts, arranging for hotels, rental cars, ground transportation, ordering aircraft catering and preparing operation reports, understanding and complying with the security requirements of the TSA, and anything in between that would lead to a great and personalized customer service experience. A qualified candidate would be able to work with high safety standards, be passionate about delivering a great customer service experience, manage a rapidly changing set of priorities, maintain a high level of professionalism, work with common sense and integrity, function well in a team environment, and would have a can-do attitude.

Job Description

This position is responsible for responding to all the customers’ needs.

Daily duties include:

· Conveying requests to line personnel

· Point of sale transactions

· Handling incoming calls and radio transmissions

· Creating cash receipts

· Arranging for hotels, rental cars, ground transportation,

· Ordering aircraft catering and

· preparing operation reports

· Anything in between that would lead to a great and personalized customer service experience.

A qualified candidate would be able to work with high safety standards, be passionate about delivering a great customer service experience, manage a rapidly changing set of priorities, maintain a high level of professionalism, work with common sense and integrity, function well in a team environment, and would have a can-do attitude.

Minimum Job Qualifications

This position is available for  full time. You must be able to work nights, weekends, and holidays. We are open 365 days/year.

A High School Diploma or GED. Previous customer service experience required. You must be 18 years of age or older and currently hold a valid driver license in good standing. All employees must pass and continue a mandated random controlled substance testing program. Additionally you must be eligible to receive an airport badge. Must be able to lift 50+lbs

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Great Benefits Upon Hire. 

Schedule:

  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Weekend availability

License/Certification:

  • Driver's License (Required)
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