Customer Service Representative
Napa, CA

We are in search of an experienced Customer Service Representative who thrives in a collaborative work culture and offers a friendly and professional demeanor!

What you'll do:

• As a Customer Service Representative, you will serve on the customer frontline while answering phone calls and emails.

• Following- up with clients, on customer issues or orders.
• Planning and managing club releases. 
• Documenting all contacts, actions, and responses in customer database.
• Investigating inquiries, concerns, and issues via phone, and e-mail in a timely and courteous manner.
• Preparing reports and correspondence as needed.
• Order management via OMS.

• Excellent Customer Service skills
• Proficient with Microsoft Office programs (Word, Excel, Outlook, etc.)
• Experience with ERP Order Management Systems-Microsoft D360 a plus
• Experience with CRM Zoho a plus
• Excellent customer service skills

• $21/hour 
• Temp-to-hire