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Customer Service Representative

Healdsburg, CA 95448

Industry : Administrative Job Number: 36738 Pay Rate: 21.00

Job Description

Customer Service Representative

Healdsburg, CA

Our client is looking for a customer service representative looking for their next position! If you are focused with attention to detail, communication skills, and able to manage multiple assignments this position is for you! And why not work for one of the largest family own companies in the world!

This is a full-time - Temp-to Hire

Compensation: $21-$23 DOE

Schedule: Monday – Friday 8:00AM – 5:00PM

General Purpose and Scope of Position:

This position provides administrative clerical support and is a team member in the interactions and interface between customer, field sales team and operations support to ensure excellent service and overall customer satisfaction. Provides clerical assistance in order processing and inventory management.

Key Skills and Abilities Include:

  • High School Diploma or equivalent
  • Proficiency with computers to intermediate level utilizing Microsoft Windows, Windows applications, and ERP order entry systems. JD Edwards practice and process training will be provided
  • Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages, and ratios to practical application with accuracy

Specific Responsibilities and Key Deliverables Include:

  • Assists field sales staff with the preparation and documentation of product recommendations and use records
  • Assists with electronic order entry and processing (sales order, shipping documents, invoicing) utilizing JD Edwards Enterprise Resource Planning (ERP) software
  • Responds to customer sales inquiries in a timely, accurate, and appropriate manner
  • Assists Branch Manager and field sales staff with product use forecast, sales reporting, and budget preparation
  • As part of the support team, document and process product use recommendations as required
  • Utilizing JDE, enter and process customers' orders as requested. Meet or exceed timelines.
  • Work closely with the office team to ensure adequate inventory levels are maintained to meet customer needs
  • Assist Sales Team inaccurate customer pricing and quickly resolve any inquires or concerns
  • Prepare standard use and sales reports as well as any custom reports as requested by management, sales, and customer
  • Assist Sales Team in annual budget preparation and monthly budget vs. actual reports
  • Assists other office team members in administrative tasks to ensure quality customer service, meeting deadlines, and sales support
  • Supports Branch and/or Operations Manager as requested
Benefits: Great benefits upon direct hire. 

While you may work for our client, Star Staffing will be your employer. Why is that important?

  • You can have direct deposit or pay cards.
  • You have access to benefits: medical, dental, and vision day one.
  • You have a dedicated recruiter that cares about your success.
  • You have access to dozens of jobs by applying to just one company.

To further discuss this position or others, please call or text us at 707-575-5005 or simply apply for the role

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