Customer Service Representative Admin 

Napa, CA 

This position ensures that all customers receive consistent, high-quality service established by the policies and procedures of the Customer Service Center.  Provides support and coverage to Dispatch, Payment Center, and Roll Off Desks, as well as the City of Napa Scale House.  Shifts and office sites may vary with rotating desks and potential for overtime, weekend, and holiday work.
  ESSENTIAL DUTIES AND RESPONSIBILITIES:
*Possess fundamental knowledge regarding all dimensions of residential, commercial, and industrial company services provided.  Acquire knowledge of customer related databases.
*Be primary contact to respond and resolve customer inquiries, complaints, and order requests in a timely, accurate and professional manner.
*Perform follow-up calls regarding customer inquiries, complaints, and orders to assure follow-through, completion, and satisfaction.
* Educate current and prospective customers about all company services provided.
* Set-up and maintain accurate and timely customer profile records for all residential and commercial customer interactions.
*Review daily CSR work in accounts via reports and spreadsheets for trackable data ensuring corrections are made prior to any errors affecting the customer billing or account.
*Meet daily accuracy goals, handling a high inbound volume of 60-120 calls per day, on a consistent basis and multiple daily tasks.
*Provide service to front counter walk-in customers as needed; process payments and all service requests within the CSC standards; process all daily A/R spreadsheets and paperwork.
*Project a knowledgeable, enthusiastic, positive behavior that encourages customer confidence and reflects the professional image desired by the company
OTHER DUTIES AND RESPONSIBILITIES: *Dispatching*Cover Weigh Station traffic *Route Audits*Perform other duties as assigned. *Ability to be flexible with rotating duties and shifts
About you:
*Excellent communication, organizational, problem-solving, telephone and follow-up skills
*Demonstrated strong customer service skills with excellent judgment and problem resolution skills and ability.
*Ability to turn an irate customer into a happy one. *Excellent verbal communications skills.
*Basic computer knowledge *Minimum of one year Call Center experience required
*Bilingual skills helpful *Successfully pass drug test

WORK EXPERIENCE AND/OR EDUCATIONAL REQUIREMENTS:
*High School diploma
*One year experience in related field                          
ABILITY TO:
Establish and maintain positive and effective working relationships.  Communicate effectively with customers and coworkers. Has a good attendance history and reports to work on time every day.


Adapt to changes easily!  

Schedule: FULL TIME M_F 8am-5pm - Must Be open to work Saturdays.  



Pay: $24  

About Star Staffing: 

A women-powered workforce solutions and staffing company serving Northern California with offices in Santa Rosa, Petaluma, Napa, Fairfield, Sacramento, Lodi, Hayward, and Manteca. We offer local expertise and service and provide a wide range of positions and industries.

For immediate consideration please call Maria at 707-265-9911 Customer Service Representative Admin 

Napa, CA 

This position ensures that all customers receive consistent, high-quality service established by the policies and procedures of the Customer Service Center.  Provides support and coverage to Dispatch, Payment Center, and Roll Off Desks, as well as the City of Napa Scale House.  Shifts and office sites may vary with rotating desks and potential for overtime, weekend, and holiday work.
  ESSENTIAL DUTIES AND RESPONSIBILITIES:
*Possess fundamental knowledge regarding all dimensions of residential, commercial, and industrial company services provided.  Acquire knowledge of customer related databases.
*Be primary contact to respond and resolve customer inquiries, complaints, and order requests in a timely, accurate and professional manner.
*Perform follow-up calls regarding customer inquiries, complaints, and orders to assure follow-through, completion, and satisfaction.
* Educate current and prospective customers about all company services provided.
* Set-up and maintain accurate and timely customer profile records for all residential and commercial customer interactions.
*Review daily CSR work in accounts via reports and spreadsheets for trackable data ensuring corrections are made prior to any errors affecting the customer billing or account.
*Meet daily accuracy goals, handling a high inbound volume of 60-120 calls per day, on a consistent basis and multiple daily tasks.
*Provide service to front counter walk-in customers as needed; process payments and all service requests within the CSC standards; process all daily A/R spreadsheets and paperwork.
*Project a knowledgeable, enthusiastic, positive behavior that encourages customer confidence and reflects the professional image desired by the company
OTHER DUTIES AND RESPONSIBILITIES: *Dispatching*Cover Weigh Station traffic *Route Audits*Perform other duties as assigned. *Ability to be flexible with rotating duties and shifts
About you:
*Excellent communication, organizational, problem-solving, telephone and follow-up skills
*Demonstrated strong customer service skills with excellent judgment and problem resolution skills and ability.
*Ability to turn an irate customer into a happy one. *Excellent verbal communications skills.
*Basic computer knowledge *Minimum of one year Call Center experience required
*Bilingual skills helpful *Successfully pass drug test

WORK EXPERIENCE AND/OR EDUCATIONAL REQUIREMENTS:
*High School diploma
*One year experience in related field                          
ABILITY TO:
Establish and maintain positive and effective working relationships.  Communicate effectively with customers and coworkers. Has a good attendance history and reports to work on time every day.


Adapt to changes easily!  

Schedule: FULL TIME M_F 8am-5pm - Must Be open to work Saturdays.  


Pay: $24  

About Star Staffing: 

A women-powered workforce solutions and staffing company serving Northern California with offices in Santa Rosa, Petaluma, Napa, Fairfield, Sacramento, Lodi, Hayward, and Manteca. We offer local expertise and service and provide a wide range of positions and industries.