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Customer Care Representative

Rohnert Park, CA 94928

Industry : Administrative Job Number: 35725 Pay Rate: 24.00

Job Description

Customer Care Representative

Rohnert Park, Ca

One of the world’s leaders in manufacturing and development are in search of a dedicated professional who thrives in a collaborative work culture and values a rewarding career. If you are eager to learn, grow, and collaborate with some of the most innovative professionals in the industry, then this opportunity is for you.


Type: Temp-Hire


Shift: 8:00am-5:00pm (Must be flexible to work after hours and work weekends as needed)


3 reasons why this company is for you:

  • Dynamic Company Driven by its Vision and Core Values
  • Be part of a Growing Company
  • Generous Health Insurance Benefit Package


What we’re expecting:

The Customer Care Representative will report directly to the Customer Care Manager and collaborate with associates in Accounting, Distribution, Planning & Scheduling, Production, Quality, and Sales. You will find the most success in this role being self-driven, personable, and display world class customer service.


Top responsibilities:

  • Directly service customers via telephone, email, and in-person.
  • Handle all customer inquiries promptly.
  • Actively see inquiries and orders through reception to completion.
  • Ensure all data management and requests are properly transcribed and executed.
  • Effectively communicate information between customers and regional Sales  Managers
  • Other miscellaneous responsibilities as needed.


You’re good at:

  • Customer Service
  • Order accuracy
  • Response time
  • Accurate record keeping
  • Closing ability


Education and Experience Requirements:

  • High School Diploma (Required)
  • 3 years of customer service experience (required)
  • College Degree (Preferred)
  • Experience in the plastics or other manufacturing industry (Preferred)
  • Technical experience in rigid packaging, closures, bottles fit and finishes (preferred)


About Star Staffing:

A women-powered workforce solutions and staffing company serving Northern California with offices in Santa Rosa, Petaluma, Napa, Fairfield, Sacramento, Lodi, Hayward, and Manteca. We offer local expertise and service and provide a wide range of positions and industries.

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