So sorry, this position is no longer available.
Please go ahead and submit your application. We may have other positions that would be the perfect fit for you.
Alternatively, you may want to apply to one of the following related jobs:
Star Staffing
https://cdn.haleymarketing.com/templates/61068/logos/star-sq.png
http://www.starhr.com
http://www.starhr.com
USD
19.50
HOUR
true
Call Center Quality Assurance Bilingual
800 Howe AVe Sacramento, CA 95825 US
Job Description
Position: Call Center Quality Assurance Bilingual
Location: Roseville
Schedule: Mon-Fri 7am -4pm
Compensation: $19.50 hourly
In Office Position
Temp to Hire
Summary
The Contact Center Quality Assurance Specialist role monitors and evaluates call, email, and text interactions between representatives and customers to identify areas of improvement and provide actionable feedback to various departments to enhance performance and maintain a high level of service standards, as well as report on account documentation, adherence to company policies, and compliance.
Essential Job Duties & Responsibilities:
Required Skills, Knowledge & Abilities:
To be considered for this position give us a call at 916-274-4543 or send your resume to brittanie@starhr.com.
About Star Staffing:
A women-powered workforce solutions and staffing company serving Northern California and The Central Valley. We offer local expertise and service and provide a wide range of positions and industries.
Location: Roseville
Schedule: Mon-Fri 7am -4pm
Compensation: $19.50 hourly
In Office Position
Temp to Hire
Summary
The Contact Center Quality Assurance Specialist role monitors and evaluates call, email, and text interactions between representatives and customers to identify areas of improvement and provide actionable feedback to various departments to enhance performance and maintain a high level of service standards, as well as report on account documentation, adherence to company policies, and compliance.
Essential Job Duties & Responsibilities:
- Perform call, text, and email monitoring for various departments and provide professionally written, actionable feedback and information as it pertains to the improvement of performance, procedures, compliance, and customer experience
- Deliver professionally written reviews, reports, and information as they pertain to various departments and the company’s quality assurance needs
- Participate in quality calibration and ongoing quality assurance training
- Assist and back up with other duties, as assigned
Required Skills, Knowledge & Abilities:
- Bilingual in English and Spanish
- Minimum 1 years of experience with customer service Quality Assurance
- Conscientious and focused listening and reading skills with strong attention to detail
- Analytical and problem-solving skills, and the use of good judgment
- Ability to identify and provide professionally written actionable feedback
- Effectively and professionally communicate verbally and in writing, including notation
- Commitment to support the growth and development of evaluated representatives
- Ability to adapt quickly to changing priorities and environments in a fast-paced setting
- Effective time management, and the ability to meet targets within a specific timeline
- Excellent interpersonal, facilitation, and relationship management skills
- Ability to work independently with general direction and be self-motivated
To be considered for this position give us a call at 916-274-4543 or send your resume to brittanie@starhr.com.
About Star Staffing:
A women-powered workforce solutions and staffing company serving Northern California and The Central Valley. We offer local expertise and service and provide a wide range of positions and industries.
Share This Job:
Related Jobs:
Login to save this search and get notified of similar positions.About Sacramento, CA
Ready to kickstart your career in the vibrant Sacramento, California area? This bustling region is not only the capital of the Golden State but also a hub of endless job opportunities and growth potential. From the stunning Tower Bridge crossing the scenic Sacramento River to the delectable farm-to-fork dining scene that's second to none, Sacramento has something for everyone. Catch a performance at the historic Crest Theatre, cheer on the Sacramento Kings at the Golden 1 Center, or discover local artists at the Crocker Art Museum. With the majestic Sierra Nevada mountains nearby and the beautiful parks like the McKinley Park to explore, Sacramento offers an enchanting blend of culture, creativity, and charm that will truly make your career journey unforgettable. Dive into our job listings today and set your sights on a rewarding career in this unforgettable region!