Customer Service Representative
5550 Skylane Blvd, suite N , Suite 2 Santa Rosa, CA 94954
Star Staffing is in search of candidates who are customer service driven, able to handle high volume calls with multi-phone line experience and love talking to people, good at problem solving and are driven by making a difference in people’s lives!
3 reasons why this company is for you:
- Dedicated to you- We provide a professional environment, competitive benefits, and equal opportunities.
- Supporting you- this role is full time/permanent roles (NOT TEMP) and we offer a competitive benefits plan, medical, dental, vision, 401K, flexible spending accounts, PTO and more.
- Guiding you- As an industry leader, we provide training and coaching, to help you reach your full professional potential.
- Potential Growth within our teams
What you will do:
As our Bilingual Telephone Receptionist/Call Center Admin, you will undertake all phone receptionist duties. You will be Star Staffing’s “First Impression Officer” as you will be the first point of contact for all callers to our organization
- Answer the phone promptly, answer questions, find answers to customers’ needs.
- Make job seekers, employees, and clients feel comfortable and valued when they call our offices.
- Provide accurate information, help job seekers through the application process, and complete various administrative tasks.
Skills and Requirements:
- Bilingual - English/Spanish (Required) - Ability to read, write, and verbally communicate using good spelling and grammar.
- 1 to 2 years' experience as a receptionist in a professional office environment or as a call center agent.
- Customer service – A customer-oriented approach is essential.
- Proficient with Microsoft Office suite and strong technical skills with previous computer experience in a windows environment required, such as would be gained working daily with computers for a minimum of one (1) year.
Schedule is Monday thru Friday from 8:00am-5pm
About Star Staffing:
A women-powered workforce solutions and staffing company serving Northern California with offices in Santa Rosa, Petaluma, Napa, Fairfield, Sacramento, Lodi, Hayward, and Manteca. We offer local expertise and service and provide a wide range of positions and industries.