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Client Success Manager

Santa Rosa, CA

Job ID: 112166 Industry: Administrative
The Client Success Manager serves as the primary contact for designated accounts. The CSM is responsible for delivering exceptional service through troubleshooting, problem solving, order fulfillment, and overall success of each client. The goal of the CSM is to build stronger relationships through securing more business in all departments and growing the accounts through daily relationship building.

Responsibilities:

Top Initiatives:
  • Serve as main contact ensuring top notch service and strong partnerships.
  • Ensure account goals for sales and profitability are met and exceeded.
  • Achieve quality results based on client retention, fill ratios, and turnover.
  • Troubleshoot and exhibit excellent problem solving, organizational, interpersonal and motivational skills.
  • Manage clients with strong attention to risk management, compliance, quality of candidates, and legalities.
  • Work with internal team members to develop effective recruitment plans to fully satisfy clients needs.

Customer Service Responsibilities:
  • Monitor client accounts and initiate corrective action, plans, and maintenance, as appropriate
  • Maintain positive customer relations and overall service experience
  • Compiles and creates Quarterly Business Review and other data tracking specific metrics needed by the client.
  • Treat clients in a consistent, courteous and efficient manner.
  • Inform Vice President of critical issues/updates affecting the relationship and partner with VP to resolve issues immediately.
  • Conduct arrival calls, quality checks, and follow-up calls.

Administrative Responsibilities:
  • Document activity and updates including orders received into database.
  • Ensure all clients files are up-to-date, compliant, and all information is in the database.
  • Assist with promotion of client loyalty programs, company' s brand, and advertisement of positions.
  • Create and prepare business proposals, business reviews, and other needed presentations or materials.
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